Shipping Policy

Free international shipping

Ringlet offers free standard shipping to the international destinations available at checkout. No minimum order value is required.

If your country or delivery address is not available at checkout, we are currently unable to ship to that destination.

Order processing

Orders are normally processed within 1–2 business days after payment confirmation.

Processing includes preparing your order and arranging its dispatch. This period is separate from the delivery time.

If an issue prevents us from processing your order within this timeframe, we will contact you using the details provided at checkout.

Estimated delivery time

Once your order has been dispatched, delivery normally takes 5–10 business days.

The total estimated timeframe from purchase to delivery is therefore:

• Order processing: 1–2 business days.

• Delivery after dispatch: 5–10 business days.

• Total estimated time: 6–12 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Any different estimate for a particular product or destination will be displayed before you place your order.

Dispatch confirmation and tracking

We will send a dispatch confirmation to the email address provided at checkout.

Where tracking is available, the confirmation will include tracking details or instructions for checking the shipment’s progress. Tracking information may take time to appear after dispatch.

If you have not received your confirmation, please check your spam folder or contact ringlet@use.startmail.com.

Delivery delays

Delivery estimates reflect normal processing and transport conditions. Delivery may occasionally be affected by customs inspections, public holidays, carrier disruption, severe weather, or other circumstances.

If we become aware of a significant delay, we will inform you and explain the available options. A delay does not automatically remove our obligations or your rights under applicable consumer law.

If your order has not arrived within the estimated timeframe, contact ringlet@use.startmail.com with your order number so that we can investigate.

Where Spanish consumer law applies, unless another delivery period has been agreed, goods must be delivered without undue delay and within 30 calendar days of the purchase contract being concluded.

If we fail to deliver within the applicable period, you may request delivery within an appropriate additional period and cancel the contract if delivery still does not occur. Where applicable law permits immediate cancellation, no additional period is required.

If you validly cancel because of non-delivery, we will refund the amounts due without undue delay.

Delivery addresses and order changes

Please provide a complete and accurate delivery address, including any apartment, floor, unit number, or other information needed by the carrier.

If you notice an error or wish to change your address, contact ringlet@use.startmail.com as soon as possible. We will make reasonable efforts to update the order before dispatch, but changes may no longer be possible once processing or shipping has progressed.

If incorrect or incomplete information supplied by you causes a delivery problem, we will contact you to discuss a solution. Any proposed additional charge must be reasonable, lawful, and explained before you agree to it.

Failed delivery and uncollected packages

If a delivery attempt is unsuccessful, follow the carrier’s instructions to arrange redelivery or collect the package where available.

If a shipment is returned to us because it could not be delivered or was not collected, we will contact you to arrange an appropriate solution.

Any reshipping charge will be explained and agreed with you in advance. Refunds and any permitted deductions will be handled according to applicable law and our Returns and Refunds Policy.

Refusing delivery or leaving a package uncollected does not, by itself, clearly communicate withdrawal from a purchase. If you wish to cancel or exercise a withdrawal right, please notify us directly.

Customs, duties, and import taxes

International shipments may be subject to customs procedures in the destination country.

Free shipping refers to the transport charge and does not, by itself, describe the tax or customs treatment of an order.

Applicable taxes and any information about import duties or clearance charges payable separately by the customer must be disclosed before purchase. This policy does not impose undisclosed additional charges.

If you receive an unexpected customs payment request, contact ringlet@use.startmail.com with your order number and a copy of the request so that we can check it against the conditions of your purchase.

Customs procedures do not automatically remove your delivery, cancellation, or refund rights.

Lost shipments and disputed delivery

For consumer purchases, the risk of loss or damage generally remains with Ringlet until you or a person you designate, other than the carrier, physically receives the goods.

A statutory exception may apply if you independently appoint a carrier that we did not offer.

If tracking shows that your order has been delivered but you have not received it, check with household members and any delivery location you authorised, then contact us promptly. We will investigate with the carrier. A tracking entry alone does not conclusively establish that you received the goods.

Where a shipment is confirmed lost or remains undelivered, we will provide the appropriate remedy under applicable law, which may include replacement or a refund.

Damaged or incorrect deliveries

If your order arrives damaged or contains the wrong item, contact ringlet@use.startmail.com as soon as reasonably possible.

Include your order number and a description of the issue. Photos of the item and packaging, where reasonably available, can help us investigate but are not a condition for exercising your statutory rights.

Please keep the packaging where practical while we assess the issue.

Ringlet will cover the necessary return or replacement shipping costs for damaged, faulty, or incorrect goods where required. Further details are available in our Returns and Refunds Policy.

Returns

Free delivery of your original order does not include free return shipping for a change-of-mind return.

Return eligibility, costs, withdrawal rights, and refund arrangements are explained in our Returns and Refunds Policy.

Contact

For shipping questions or delivery assistance, contact:

Ringlet — David Torrijos Vaquera
Email: ringlet@use.startmail.com
Telephone: +34 681 073 635
Avenida Rafael Alberti 25
28018 Madrid, Spain
Website: https://byringlet.com